Our primary goal is to make you 100% satisfied. In order to save you time, we made this FAQ below. If you still need help, Email us by croiaglass@gmail.com. Our support team is always at your service 🙂

Returns

I RECEIVE WRONG ITEMS,WHAT SHOULD I DO?

We try our best to make sure all items are fulfilled correctly but if you received the wrong item let us know within 24 hours.We will send you replacements.

WHAT IS YOUR RETURN POLICY?

If for any reason you are unhappy with your purchase, please let us know. We accept returns or exchanges on any unused item within 30 days of purchase.

Shipping

ARE ORDERS SHIPPED DISCREETLY?

Yes! All orders are shipped in brown boxes,the products will be packed very discreetly,more bubble wrapped.

DO YOU SHIP MY COUNTRY?

We offer worldwild shipping,USA 4-10 days,other country it will takes around 8-14 days to deliver your order.

MY ORDER SAYS IT IS DELIVERED, BUT IT IS NOT HERE, WHAT SHOULD I DO NEXT?

It’s common for USPS to show a delivered stamp a few days prior to the actual delivery, we suggest to wait an additional 3 business days for your order to arrive.

If 3 business days have passed since you order has a delivered stamp, file a missing mail request with USPS at the below link.

https://www.usps.com/help/missing-mail.htm 

WHAT IF ORDER ARRIVED BROKEN

If your package arrives with a broken piece, please email us,then we will process a replacement order:

1. A photo of the broken product

2. Your order #

WHEN WILL MY ORDER SHIP?

We usually ship the next business day.

WHEN WILL MY PACKAGE ARRIVE?

Usually it will take 6-10 working days.